Privacy policy

📥 Information We Collect

When you visit or interact with Crystely.com, we may collect the following types of information:

1. Device Information

We automatically collect certain technical data, including:

  • Browser type and version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Referring websites

  • Interaction and browsing behavior

This helps us improve website performance, prevent fraud, and enhance your shopping experience.

2. Order Information

When you make a purchase, we collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

We collect this data to process payments, ship products, and provide order updates.

3. Customer Support Information

If you contact us via email, phone, or contact form, we may collect any information you provide to assist with your request.

🔗 Sharing Your Personal Information

Crystely does not sell your personal information for profit. However, we may share limited data with trusted third parties, including:

  • Ecommerce platform providers (such as Shopify or similar platforms)

  • Payment gateways for secure transactions

  • Shipping and courier partners

  • Marketing and analytics service providers

  • Legal authorities when required by law

All partners are required to handle your information securely and responsibly.

🎯 Behavioural Advertising & Marketing

We may use your browsing and purchasing data to:

  • Show personalized advertisements

  • Send promotional emails, SMS, or offers

  • Improve marketing campaigns

Advertising platforms may include Google Ads and social media networks.

You can manage ad preferences through:

  • Google Ad Settings

  • Facebook/Instagram Ad Preferences

  • Your browser privacy settings

You may unsubscribe from marketing emails at any time.

💼 How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Send order confirmations and shipping updates

  • Provide customer service and support

  • Improve website performance and user experience

  • Prevent fraud and unauthorized transactions

  • Send promotional communications (with your consent)

⚖️ Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • Your consent

  • Performance of a contract (order fulfillment)

  • Compliance with legal obligations

  • Legitimate business interests

🌍 Your Privacy Rights (GDPR & CCPA)

Depending on your location (including the EU and California), you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please contact us at support@crystely.com.

🗃️ Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time.

⚙️ Automated Decision-Making

Crystely does not use fully automated decision-making systems that significantly affect your legal rights. However, limited automated systems may be used for fraud detection and security monitoring.

🍪 Cookies Policy

Crystely uses cookies and similar technologies to:

  • Improve browsing experience

  • Remember cart and login details

  • Analyze traffic and performance

  • Personalize content and ads

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

🚫 Do Not Track

Our website does not currently respond to “Do Not Track” browser signals.

🔄 Updates to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised effective date.

We encourage you to review this page regularly.

📩 Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Crystely Customer Support
📧 Email: support@crystely.com
🌐 Website: www.crystely.com