Refund policy

At Crystely, your satisfaction is our priority. If you receive a defective, damaged, or incorrect product, we’re here to help.

🕒 Return Window

You may request a return within 3 days of delivery.

✅ Return Eligibility

To qualify for a return:

• The item must be defective, damaged, or incorrect

• The product must be unused and in original packaging

• Proof of purchase (order confirmation/invoice) is required

🚫 Non-Returnable Items

• Personalized or customized products

• Digital items or gift cards

• Used or damaged items (not due to our error)

📦 How to Request a Return

Contact us within 3 days of delivery:

📧 Email: support@crystely.com
📞 Phone: +91 9871049600
🕒 Monday – Saturday | 9:30 AM – 5:30 PM

Please share your order number and product images (if damaged).

💳 Refunds

Once we receive and inspect the returned item:

• Refunds are processed within 24–48 hours

• Amount will be credited to the original payment method

• It may take 3–7 business days to reflect in your account