Frequently Asked Questions (FAQ)

Product & Quality

Do Crystely clear cases really not turn yellow?

Yes. Our cases are made with premium anti-yellowing German TPU and optical-grade polycarbonate, infused with advanced UV-resistance technology. This helps prevent the oxidation that makes cheap clear cases turn yellow over time.

Are Crystely cases compatible with MagSafe chargers and accessories?

Absolutely. Every Crystely MagSafe case has ultra-strong, built-in N52-grade neodymium magnets. This gives a secure, instant snap for MagSafe chargers, wireless power banks, wallets and car mounts, without removing the case.

Are these cases bulky or lightweight?

Crystely cases are ultra-slim and form-fitting. They preserve the sleek look and feel of your phone while still offering heavy-duty drop and impact protection.

Orders & Bundle Offers

How does the multi-buy bundle offer work?

We offer tiered bundle pricing, so you can mix and match cases for yourself, friends or family:

  • 1 Case: ₹599
  • 2 Cases: ₹799
  • 3 Cases: ₹999

The discount is applied automatically at checkout when eligible items are in your cart.

What are the ā€œ4 Free Giftsā€ included with every order?

As part of our ongoing special promotion, every order on Crystely comes with 4 complimentary tech and lifestyle accessories. No minimum purchase required.

How do I apply a discount code?

If you have an influencer or promotional code, enter it in the ā€œDiscount Codeā€ box on the checkout page before completing your payment.

Shipping & Delivery

How fast is delivery?

We offer super-fast delivery across India. Orders are processed quickly, and most shipments arrive within 3 to 5 business days, depending on your location.

How can I track my order?

Once your order ships, you will receive an SMS and an email with your tracking link. You can also check your live shipment status anytime using the ā€œTrack Orderā€ link in our website footer.

Support & Returns

What should I do if I receive a damaged or incorrect product?

We have a hassle-free replacement policy for damaged, defective or incorrect items. Contact our support team through the ā€œContact Usā€ page within 48 hours of delivery, along with photos or a short unboxing video, and we will resolve it right away.

Which phone models do Crystely cases support?

We support a wide range of devices, including the latest Apple iPhone, Samsung Galaxy, OnePlus, Google Pixel, Motorola, Nothing, Vivo, Oppo, Realme, iQOO, Redmi and Xiaomi models. Use the ā€œShop by Deviceā€ menu to find your exact phone model.