FAQ

1. How will I know if my order is confirmed?

Once you place an order on Crystely.com, you will receive:

  • A confirmation email with your order number

  • Order details and estimated delivery timeline

If you do not receive confirmation within a few minutes, please check your spam folder or contact our support team.

2. Can I modify my order after placing it?

Yes, you can request modifications within 24 hours of placing your order, provided it has not been processed or shipped.

To request changes, email us at support@crystely.com with your order number.

Please note:

  • Once processed, items cannot be added to the same order

  • You may place a new order for additional products

  • For item removal or cancellation, contact customer support immediately

Our team will guide you through the process.

3. How can I track my order?

After your order is shipped, you will receive:

  • A shipping confirmation email

  • Tracking number (AWB)

  • Courier partner details

You can track your order by:

  • Visiting the courier partner’s website

  • Using the order tracking tool available on Crystely.com

If you face any issues, contact us at support@crystely.com.

4. Are there any shipping charges?

Shipping charges depend on:

  • Delivery location

  • Order weight

  • Selected shipping method

The final shipping cost will be clearly displayed at checkout before payment, ensuring complete transparency.

5. Do you offer Cash on Delivery (COD)?

Yes, Crystely offers Cash on Delivery (COD) for a small service charge of ₹99.

Please note:

  • COD orders may not be eligible for cashback offers or promotional gifts

  • Online prepaid orders are processed faster

  • Prepaid payments often qualify for exclusive discounts

We recommend online payment for a smoother shopping experience.

6. What are the different ways I can place an order?

You can place your order through the following methods:

✅ Online (Recommended)

Order directly through our official website: www.crystely.com

📧 Email

Send your order details to: support@crystely.com

📞 Phone

Call our customer care number: +91 9871049600

If ordering via email or phone, please provide:

  • Full Name

  • Complete Address with PIN Code

  • Email Address

  • Product Name or Details

  • Phone Number

This ensures faster order processing.