EXCHANGE / REFUND / RETURN POLICY

At Crystely, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.

WRONG, DAMAGED OR DEFECTIVE PRODUCT

If you receive a wrong, damaged, or defective product, you can raise a replacement request within 24 hours of delivery.

To process your claim, you will need to provide:

  • A clear unboxing video
  • Clear photos or a video showing the issue

Once the evidence has been reviewed and the claim is approved, Crystely will arrange a replacement for eligible cases.

Important: Providing the required evidence is necessary for your claim to be considered valid.

RETURN & REPLACEMENT CONDITIONS

To be eligible for a return or replacement:

  • The product must be unused and in its original condition.
  • All original packaging and accessories must be included.
  • The return or replacement request must be raised within 3 days of delivery.
  • Required proof or supporting evidence must be provided where applicable.

Note: Return or replacement requests without the required evidence may not be processed.

NON-RETURNABLE SITUATIONS

A return or replacement may not be accepted if:

  • The product has been used or damaged after delivery.
  • The request is raised after the applicable return period.
  • The required unboxing video or supporting evidence has not been provided.
  • The product is not in its original condition.
  • Original packaging or accessories are missing.

REFUND PROCESS

If your refund is approved:

  • The refund will be processed to your original payment method.
  • Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

Note: Refunds are applicable only to approved and eligible cases.

HOW TO RAISE A REQUEST

To request a return, replacement, or refund, please contact the Crystely Support Team.

Email: support@crystely.com

Please include the following in your email:

  • Order Number
  • Product name
  • Reason for the request
  • Required unboxing video, photographs, or issue-related evidence

Our team will review the details and provide you with the next steps.

CRYSTELY'S RIGHT TO REFUSE

Crystely reserves the right to reject any return, replacement, or refund request if the product or claim does not meet the eligibility conditions mentioned in this policy.

NEED HELP?

If you have any questions regarding returns, replacements, or refunds, please contact our support team. We’ll do our best to resolve your request as quickly as possible.

Email: support@crystely.com

Crystely — Clear Protection. Better Experience.