Exchange and Return Policy

At Crystely, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing your order.

🔄 Exchange Policy

We accept exchanges if:

  • You received a wrong product or model

  • The item is defective or damaged upon arrival

  • The product is unused and in original packaging

  • The request is made within 3 days of delivery

If the replacement item is out of stock, we will offer an alternative or initiate a refund.

↩ī¸ Return Policy

Returns are accepted only if a replacement product is unavailable.

Please note:

  • No returns for minor color/design variations

  • No returns for change of mind

  • Items must be unused and in original packaging

⚠ī¸ Important

  • Record an unboxing video if the parcel is damaged

  • Share photos/videos within 3 days for defective or incorrect items

  • Misused or damaged products are not eligible

📞 Contact Us

📧 support@crystely.com
📞 +91 9871049600
🕒 Monday – Saturday | 9:30 AM – 5:30 PM

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